Frequently Asked Questions (FAQs)
Quick answers for the most common recording, sound, and playback problems.
These are the most frequently asked questions about Bandicam. Use the cards below to jump directly to the issue you want to solve.
There is no sound for the captured streaming video.
If there is no sound for the captured streaming video, it is usually a Stereo Mix setting problem.
Open answer » VideoThe recorded video file runs black.
The recorded video may turn black because of the video acceleration function or overlay output setting.
Open answer » MicrophoneHow to record a voice from the microphone.
To record speakers and microphone at the same time, the Windows volume control and input devices must be set correctly.
Open answer » AudioHow to record computer sound and your voice at the same time.
Use Bandicam's Secondary Sound device option to record computer sound and microphone together.
Open answer » EditingHow to edit the recorded streaming video.
To edit the recorded video in Premiere or Sony Vegas, choose a compatible codec and preset before recording.
Open answer » PerformanceComputer lag, my computer runs slowly when recording.
Reduce video size, FPS, resolution, and quality to minimize lag while recording.
Open answer » PlaybackHow to watch the recorded video on a mobile phone, iPod, or PSP.
Convert the recorded video with an encoding tool such as VirtualDub if the device cannot play it directly.
Open answer » FPSI can’t see the FPS number and I can’t record games.
Run Bandicam before the target program so the FPS overlay can appear on the game.
Open answer » RecoveryHow to recover a .tmp file from Fraps.
Rename the file from `.tmp` to `.avi` and use BandiFix to repair the broken AVI file.
Open answer »